South Hams Citizens Advice day out at Sharpham

Sharpham Day Out

Guy Collins News

Our volunteers are such great people and work so hard to help our clients we wanted to do something special to say a huge ‘Thank You’. We also wanted to make our volunteer and staff meeting a bit different this time so combining work and fun we held our quarterly meeting At Sharpham House – what a great venue to run a meeting.  …

Apprentice Success Story

Guy Collins News

This year we have, for the first time, recruited three apprentices. The apprenticeship is for 1 year working in our offices in Totnes. Each young person will, at the end of their year, receive an NVQ in Customer Service awarded through South Devon College. The scheme has been so successful that each apprentice has been offered work, two of them within Citizens Advice. …

How the web chat and email pilot is helping our clients

Guy Collins News

The web chat and email project was launched in February 2015 and since then over 80 local Citizens Advice have joined, ourselves included. Between us we have answered over 25,000 web chats and over 3,000 emails, as well as offering specialist advice on several areas including benefits, immigration and employment. This has been a great success and on surveying clients 80% said they …