What to do if your energy supplier goes bust?  Wait for your new supplier to contact you. They’ll explain what will happen with your account and when it will be moved. Contact your new supplier if you don’t hear from them within 2 weeks. Don’t switch tariff or supplier until your account is moved to the new supplier. You might …

I’m going back to university and moving into a shared house with friends for the first time. Although I’m excited, I’m also a bit nervous as I’ve never rented from a private landlord before. The house looked fine when we viewed it, but that was months ago now and I’ve heard horror stories about dodgy landlords for student houses. What …

I’m a single parent and lost my job during the pandemic. My local Citizens Advice helped me apply for Universal Credit which has been really helpful to cover some of the income I’ve lost. But I’m very worried about the upcoming £20-a-week cut to Universal Credit – I don’t know how I’ll be able to pay for the school uniforms …

I’ve heard that Universal Credit is going to be cut from September. I struggle to get by as it is and I’m really worried that if I lose £20 a week, I’ll get into serious debt. I’m already behind on some of my bills. What can I do to avoid things getting worse?   You’re not alone in this – …

I’ve got tickets to an event at the end of June, but given the recent government announcements on delays to the rules relaxing I don’t think it can go ahead. The organiser hasn’t reached out yet to explain next steps. What can I do? Ticket holders who change their mind about going to see an event, like a concert that …

Citizens Advice South Hams are launching their new Advice Via Video service which enables clients to contact an advisor from the comfort of their own home. The new channel, which can be accessed from the charity’s website, is just like face-to-face but without the hassle of travelling to a Citizens Advice office. The charity hopes this will make it easier …

I’ve been saving up to have my kitchen redone, but I’m a bit worried about it. Last time I had any work done on the house, it took more than double the time I thought it would and ended up costing me a fortune. I’m looking for a different builder this time, but how will I know I can trust …

My energy bill really shot up last month. I don’t feel like I’ve been using any more heating or electricity than usual, so I’m worried I’m being overcharged. I’ve tried to contact my energy supplier for support, but no one ever seems to answer the phone or respond to my emails. I’ve waited on hold for nearly an hour several …

January Advice Column – Coronavirus Scams “I’m really worried about my elderly relatives being targeted by coronavirus scams – are there any warning signs that I can tell them to look out for? What should they do if they think that something is a scam?” Unfortunately, we’ve seen an increase in scams since the beginning of the pandemic, so it’s …

We’re taking part in Big Energy Saving Winter. Find out how you can Check, Switch and Save on your energy bills today by visiting our campaign website www.bigenergysavingwinter.org.uk