Get Involved

Get Involved South Hams CAB

Join us today and make a real difference in your community by helping people find a way forward. 


Job vacancy – Gateway Assessor:

We have an exciting opportunity to join our paid staff team as a Gateway Assessor.

Ideally suited to someone with customer services experience the post holder will have a passion for alleviating the detrimental effects of the cost-of-living, strong communication skills, good levels of personal organisation and be able to work in a target driven way.  

We are offering this role as a development opportunity and full training will be provided,  taking the successful candidate from entry point to adept assessor.  Upon completion of training, the role involves providing advice over the phone and by email to people contacting the Citizens Advice service for help.  The work is varied and interesting and would suit someone who with excellent IT and research skills who is able to interrogate complex information, uncover the root of a problem, and can convey complex information simply and with empathy.  The post holder will be motivated by our ethos of empowering clients to resolve the issues they face.

Read the Trainee Assessor job description and fill out an Application form.

Please return completed the completed application form to by 4pm, Wednesday 10th July 2024.


Volunteering opportunities

Join the Assessor team:

Our assessors are the first point of contact for any members of the community that contact us by phone, email or at one of our outreach centres. On our in-depth training programme you will learn how to use our IT systems and hone your skills so you can create a safe place for people in difficult circumstances to talk about the challenges they are facing.  As a service Citizens Advice prides itself that our service is free, independent, confidential and impartial – and these values are amplified and brought to life through online training, group sessions and coaching from more experienced volunteers.  Once fully trained, assessors can volunteer from home, our Totnes office or their local outreach.

Read the Assessor role description.


Join the Client Support team:

Our Client Support team is vital for the effective running of our advice service. Full training is provided for this exciting and diverse role, whose primary purpose is to manage inbound and outbound correspondence with clients and other parties to ensure the cases progress. Once trained, this role is likely to be based in our Totnes office, but home working is an option once experienced. 

Read the Client support role description.


If you are interested in finding out more about our volunteering opportunities please email – we’d love to hear from you. 


They are a very friendly and helpful team in Totnes, I got results the next day on something I have been trying to sort out for half a year.

Sarah – December 2023

Our awards and achievements

Queens Award for Voluntary Service

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