Research and Campaigns

Research and campaigns is one of the twin aims of our service. We aim to improve the policies and practices that affect people’s lives.

As a service we have a huge amount of insight and data about the problems our clients and their wider communities face. Through research and campaigns, we use this insight to:

  •       help us research issues further
  •       influence decision makers to change policies and practices
  •       campaign to get decision makers to change policies and practices.

Research and campaigns work gives Citizens Advice the opportunity to widen our impact, allowing us to help those who may not be able to access our advice service, prevent issues from occurring and therefore help with demand and capacity issues.

The Citizens Advice South Hams Research and Campaigns team works with local Citizens Advice across Devon and nationally to collect this evidence and contribute to policy discussions about how to improve the lives of Devon residents.


They are a very friendly and helpful team in Totnes, I got results the next day on something I have been trying to sort out for half a year.

Sarah – December 2023

Our awards and achievements

Queens Award for Voluntary Service

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