Specialist Advice Projects

In addition to our generalist advice service we actively seek and secure funding for a range of specialist advice projects.  The projects enable us to provide specialist advice in benefits, debt, energy and health.

Ukrainian Guests Support

The project is open to support people under Homes for Ukraine or Ukraine Family Scheme and anyone from Ukraine in the South Hams who needs help as a result of the fighting in Ukraine. The project is also to support individuals/families hosting Ukrainian Guests.

This holistic support can cover any area where help is needed. Our aim is to help people adjust to their lives in the UK by supporting them to feel at home in the community. We provide free, confidential, impartial and independent advice. Our goal is to help you find a way forward, whatever problem you face. Our work is also to help maintain good relations between the host individuals/families and their guests.

One-to-one support is provided by two advisors. They can be contacted on the dedicated phone number:  01803 659 744, or by email: ukrainiansupport@southhamscab.org.uk

Help with fuel bills - EmPower

Specialist Energy Advisors can:

  • Help with complex billing issues, resolving matters directly with energy providers;
  • deal with energy supplier issues, including billing and meter problems;
  • help householders understand how to make their homes more energy efficient;
  • look at fuel bills and household finances to help save money;

To get in touch see ‘Get advice’.

Fuel vouchers - Household Support Fund

Energy prices rising: Struggling to top up your prepay meter?

If you have a prepay meter and are struggling to afford to top it up, we can help.

As part of Devon County Council’s Household Support Fund, this scheme is open to anyone living in Devon County* and provides vouchers to add credit to your meter. The scheme is being managed by Citizens Advice Devon and so you can contact any local office for this support and to discuss your situation. In many cases they can offer additional energy advice that may actually save you far more.

If you live in South Hams click here
If you live in other parts of Devon click here
* if you live in Plymouth or Torbay other support is available through your local Hosehold Support Fund

Health and Social Care

Healthwatch Devon is the independent consumer champion for health and social care. With a team of Healthwatch Champions working across the county, they provide specialist support, guidance and advice in all aspects of health and social care. The champions will help clients resolve any health and social care enquiries.

To get in touch call 0800 520 0640 (Staffed 10am – 4pm, Mon-Fri) or visit Healthwatch Devon.

Debt Advice

Our specialist debt advisers provide debt and financial capability advice regulated by the Financial Conduct Authority.  They can help with:

  • Managing multiple and complex debt issues;
  • Helping you understand your urgent and priority bills
  • They can look at your options and look for ways to increase your income and reduce your outgoings;
  • Advising on next steps such as applying for a Debt Relief Order, Debt Management Plan or other debt solutions.
  • Talking to bailiffs and negotiating affordable payment arrangements with your creditors.

To get in touch see ‘Get Advice’.

Quids for Kids

Specially trained benefits advisers support families who have children with additional needs by assessing their eligibility for benefits and by challenging unfair decisions.  We know that the benefits system can be complicated and confusing and this can put busy families off claiming.

Referrals to this project are made through Quids4Kids – Citizens Advice Devon or by calling 0300 5000 404.

Devon Advice Service For Working Age Carers

This service can help carers to understand what welfare benefits they, or the cared for person might be entitled to.

The service can give carers a free benefit check, which will include looking at whether they would be better off working, and how starting work or changing their hours would affect their income and benefits. The service can be accessed by carers when they have a carer’s needs assessment through Devon Carers: Helpline 03456 434 435  (available Monday to Fridays from 8am – 6pm and on Saturday 9am – 1pm).

Help is available to complete new benefit applications and also to challenge benefit decisions including Social Security Tribunal representation. In some circumstances it may be possible to arrange a face to face appointment when a phone advice service is not suitable. To use this service contact Devon Carers on 03456 434 435.

Action For Children: Advice For Users Of Children’s Centres In Devon

This service provides advice for users of Children’s Centres in Devon. It can give families a free benefit check, help with claiming and guidance on financial management. It can also help parents understand how getting a job or changing the hours they work would affect their income and benefits.

Referrals can be made by Action for Children staff by completing the Enquiry Form.

Families can access the service by contacting their Local Children’s Centre.

Pension Wise

Do you have a defined contribution pension? If you’re aged over 50, our Pension Wise service can help you understand your options.

Free appointments are available in various locations in Devon.

The national Citizens Advice website has a useful guide to help you get ready for your Pension Wise appointment.  You can also book an appointment at Pension Wise.

Your
Feedback

I was impressed with the attitude, depth of knowledge and the attention to detail that was given to my problem. They took great care in explaining my rights, options, and responsibilities in resolving it. I would recommend Citizens Advice to anyone with a problem as the help is wide-ranging.

Jake – April 2022

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