Advice Session Supervisor

Citizens Advice has been solving life’s problems for over 80 years, supporting local communities with expert free, independent, confidential and impartial advice. At Citizens Advice South Hams 2021 is our year of renewal following Covid-19. Demand for our services is increasing, as is our team of staff and volunteers.

We are looking to recruit an enthusiastic Advice Session Supervisor to join our small, friendly, and supportive team in managing the advice sessions, supporting and supervising paid and volunteer advisers, and ensuring our advice is delivered at the highest quality across all our channels.

Deadline for applications: Friday 28th May 2021

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Trainee Energy Adviser

Citizens Advice South Hams are excited to recruit a part-time trainee Energy Adviser to
work as part of our brilliant energy advice team. We are looking for an organised
person, with great communication and written skills, to work flexibly across our energy
projects supporting our more vulnerable energy consumers and making a real
difference to people’s lives. The work is varied and interesting, and may require some
face to face interactions with clients in the South Hams area (subject to Covid-19
restrictions).

This post would suit someone with a customer service or advice setting background who
has an interest in alleviating fuel poverty and is willing to learn new skills. This is also a
fantastic opportunity for further training as all our energy advisers are supported to
complete the national Citizens Advice Advisory training plus the City and Guilds L3
training in ‘Energy Awareness’ to enable the delivery of energy advice to householders.

Deadline for applications: 12pm, 2nd June 2021

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We provide free, confidential and impartial advice. Our goal is to help you find a way forward, whatever problem you face, and to campaign for change on the issues affecting people's lives.

We’re an independent charity and part of the Citizens Advice network. Most of our 86-strong team are trained volunteers, and we are supported by local councils, a variety of specialist funders, and the general public. We serve a population of 87,000 across South Hams and handle thousands of enquiries each year.

We have changed our service provision due to the Coronavirus outbreak. See the Contact Us page for more details.

Our paid staff and volunteers are doing all they can to keep our service operational. However we expect that you may experience a delay before your enquiry is responded to. We apologise for this and hope you will bear with us during these unprecedented times.

Please click on the link below to see a series of training modules on the benefits and other financial support available to different groups of people:

https://cabdevon.org.uk/training

• Support for self-employed people
• Employees who are away from work because of COVID-19
• Help with Council Tax

Award Winning Advice Charity

We were delighted to receive an award from the High Sheriff of Devon, Gerald Hine-Haycock, in recognition of our ongoing support to local people throughout the pandemic. He described us as the ‘fourth blue light emergency service’ and the ‘unsung heroes of the crisis’. Our Chief Officer, Office Manager and Trustee were very pleased to accept the award on behalf of everyone in the organisation.