New Service - Advice via Video

Advice via Video enables you to speak to an advisor just like being face-to-face.

It's simple, convenient and as easy as making a phone call.

You can access our services from wherever you are. All you need is your device and an internet connection.

Instead of travelling to an office, you enter our online waiting area. The advice service is notified when you arrive, and your adviser will join you when ready.

  • There is no need to create an account.
  • No information you enter is stored.
Make a video call

Open Monday to Friday

10am – 1pm, 2pm – 3.30pm

Citizens Advice South Hams

We provide free, confidential and impartial advice. Our goal is to help you find a way forward, whatever problem you face, and to campaign for change on the issues affecting people's lives.

We’re an independent charity and part of the Citizens Advice network. Most of our 86-strong team are trained volunteers, and we are supported by local councils, a variety of specialist funders, and the general public. We serve a population of 87,000 across South Hams and handle thousands of enquiries each year.

We are still here to help

We have changed our service provision due to the Coronavirus outbreak. See the Contact Us page for more details.

Our paid staff and volunteers are doing all they can to keep our service operational. However we expect that you may experience a delay before your enquiry is responded to. We apologise for this and hope you will bear with us during these unprecedented times.

Please click on the link below to see a series of training modules on the benefits and other financial support available to different groups of people:

  • Support for self-employed people
  • Employees who are away from work because of COVID-19
  • Help with Council Tax

Award Winning Advice Charity

We were delighted to receive an award from the High Sheriff of Devon, Gerald Hine-Haycock, in recognition of our ongoing support to local people throughout the pandemic. He described us as the ‘fourth blue light emergency service’ and the ‘unsung heroes of the crisis’. Our Chief Officer, Office Manager and Trustee were very pleased to accept the award on behalf of everyone in the organisation.

Need advice?

Due to the coronavirus we are closed to people dropping in until further notice.

We’re still available online, by email and over the phone.

Phone Adviceline on 0808 278 7948

Latest News and Updates

  • Advice on Universal Credit

    I’ve heard that Universal Credit is going to be cut from September. I struggle to get by as it is and I’m really worried that if I lose £20 a …Read More »
  • Advice on Event tickets

    I’ve got tickets to an event at the end of June, but given the recent government announcements on delays to the rules relaxing I don’t think it can go ahead. …Read More »

Support Us

We need your help. Did you know we are a local charity? We are here to provide information and advice to the people of South Hams.
Your help is vital to us. There are lots of ways you can make a difference. You can:

• Volunteer with us
• Fundraise for us
• Promote our service
• Donate to us

Donate TodayDonate RegularlyFind out more


Volunteering with South Hams Citizens Advice helps make a difference in your local community.

Use your existing experience or develop new talents and skills.

Find out more

Our Campaigns

We use our clients’ experience, stories and evidence to research and campaign for positive change locally and nationally.

Support our national campaigns

Need support to make a Universal Credit claim?

  • Need support to make a Universal Credit claim?
  • We can help

    Our trained advisers can offer support with making a new claim for Universal Credit, from opening your account to receiving your first full payment.

    Find out more


Supported By

Big Lottery Fund
South Hams District Council
Devon County Council
Victim Care
The Gibbons Family Trust & The David Gibbons Foundation
Energy Best Deal
Scottish Power
Hastoe Group
Hastoe Group