About Us

We help people find a way forward

We can all face problems that seem complicated or intimidating. At Citizens Advice South Hams, we believe no one should have to face these problems without good quality, independent advice.

That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The Citizens Advice service was set up by the government at the start of the Second World War to respond to the needs of the population and help with the fledgling social welfare service. Interestingly, the problems we help people with haven’t changed much since then.

Citizens Advice is no longer part of the government but a network of 300 local Citizens Advice charities across England and Wales that work together to provide advice and support services for local people and to campaign on national issues.

Our service is free, confidential, independent and impartial.


We speak up for clients

No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today.

With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people.

We see how problems can be linked. By helping people with the underlying cause of their problems and making sure they don’t get worse, we save the government and public services millions of pounds every year.


We make a difference

Every year, Citizens Advice South Hams helps around 5,000 people through face to face, telephone and email services.

As well as generalist support we have specialist advisers who can support on a wide range of issues: debt problems; making benefits claims and appealing decisions; housing matters; family, relationship and neighbour issues; consumer problems; and health related matters.


They are a very friendly and helpful team in Totnes, I got results the next day on something I have been trying to sort out for half a year.

Sarah – December 2023

Our awards and achievements

Queens Award for Voluntary Service

Support Us

Support South Hams Citizens Advice with Give as You Live

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