Contact South Hams Citizens Advice

Due to the Coronavirus outbreak we have had to take the decision to temporarily suspend all face to face and outreach services. Keep up to date on the website for when these resume.

You can message us on Whatsapp:  07497 758779  (Please note phone calls on this number will not be monitored)

Video Booths
Due to the restrictions on face to face consultations, Citizens Advice South Hams are introducing a new way of working. In order to continue to provide support to those living in and around South Hams, we are setting up a video booth service. This will allow you to access our services from within your community.

Totnes connection Hub – Wednesday’s 10:00 – 12:30

South Brent Old School Community Centre – Wednesday’s 10:00 – 12:30

Dartmouth Hub Townstal – Friday’s 11:30 – 13:00 & 14:00 – 15:00

Coronavirus Contact Quick Links

Should you want to get help from the Totnes Foodbank, please complete a Contact Us form at the bottom of the page.

For some quick advice, see the following links.

General advice

Universal Credit

Universal Credit – Gov.UK

Employment rights

Entitlement to benefits

Help with bills and debt

Paying fuel bills

Paying fuel bills – money saving expert

Contact us by email

Please fill out the form below to get in contact with us, we will reply to you within 5 working days.
If you email us, please give us as much information as you can. We will not advise you by email but will arrange to telephone you to let you know how we can best help. If you are hard of hearing, please let us know how you would like us to contact you.

This service is only for residents of South Hams – if you live elsewhere then please check out your local citizens advice website. If you have any problems please ring Adviceline on 0800 144 88 48 (Freephone)Textphone: 0800 144 8884.

Under the Data Protection Act 2018 we need your consent to store your personal details. By completing this form you agree to the following statement: “I give my consent for the CAB Service to keep my personal information confidential”.

South Hams Citizens Advice has a complaints handling procedure. Please email South Hams Citizens Advice to request a copy of the complaints leaflet to be either posted or emailed to you.

Client consent

At Citizens Advice we must ask for your consent to record, use or share personal information. This form is used to do that. For more information, please see the Citizens Advice South Hams privacy policy.

Permission and consent

When we record and use your personal information we:

only access it when we have a good reason
only share what is necessary and relevant
don't sell it to commercial organisations

We need to record information about you to help with your enquiry. We have a legitimate interest to do this.

I agree to the Citizens Advice service recording information about me

Permission to share information for collecting feedback

We want to make sure the service you receive meets your needs. To help us understand this and to improve our service, Citizens Advice may want to contact you at a later date to ask for your feedback.

Sometimes we need a trusted research organisation to help do that. We need your permission to share your contact details with a trusted research partner. We may also share some high level information about your visit to make sure we are hearing from different groups. We only share what is absolutely necessary.

I agree to the Citizens Advice service sharing my personal information with trusted organisations so that I can be contacted to give feedback

First Name

Last Name

Date of Birth

Nickname (how you wish to be addressed)

Preferred Contact Number

Can we leave a message on your given contact number (optional)

Your Email

Your Postcode

Your Enquiry

Please give us brief details of your enquiry. (400 characters)

What help would you like from us regarding your enquiry? (200 characters)

Is there anything we need to know regarding your enquiry; e.g. deadlines or key time frames? (150 characters)

Have you contacted Citizens Advice before?

If you have one, please enter your reference number.