How the web chat and email pilot is helping our clients South Hams CAB

How the web chat and email pilot is helping our clients

The web chat and email project was launched in February 2015 and since then over 80 local Citizens Advice have joined, ourselves included.

Between us we have answered over 25,000 web chats and over 3,000 emails, as well as offering specialist advice on several areas including benefits, immigration and employment.

This has been a great success and on surveying clients 80% said they have been satisfied with this service.

This service means clients who may find it hard to contact us through traditional methods can now access our services.


I was impressed with the attitude, depth of knowledge and the attention to detail that was given to my problem. They took great care in explaining my rights, options, and responsibilities in resolving it. I would recommend Citizens Advice to anyone with a problem as the help is wide-ranging.

Jake – April 2022

Our awards and achievements

Queens Award for Voluntary Service

Support Us

Support South Hams Citizens Advice with Give as You Live

Skip to content