Citizens Advice launches new service in the heart of Totnes South Hams CAB

Citizens Advice launches new service in the heart of Totnes

Citizens Advice launches new service in the heart of Totnes South Hams CABCitizens Advice South Hams will be extending its existing advice services to the people of Totnes.  From Friday April 6th the local charity, whose main offices are in Follaton House, will be extending their services to the Mansion in the Caring Town Information Exchange (CTIE).  The new service will be open on a drop- in basis for people to come along with their problems every Friday, Citizens Advice advisers will be on hand to talk to clients from 10.30am – 2.30pm.

Teena Barrett, Advice Services Manager at Citizens Advice South Hams says, “We are very excited about working with the CTIE, who are making us welcome in their space.  Our trained advisers will be on hand every Friday to help Totnes residents with problems including housing, debt, consumer issues as well as benefit and disability entitlement.

With demand for advice services higher in Totnes than any other part of Devon, there’s a real need for this service. We are delighted that funding from Totnes Town Council is helping us to forge a new partnership with the Caring Town Information Exchange.  This can only be a good thing for the residents of Totnes“.


Fiona Ward, from the Caring Town Information Exchange says, “The CTIE is here to help connect local people to local services and groups, including Citizens Advice who offer an invaluable service for everyone in our area. We signpost a lot of people to them for practical help with all sorts of problems.  We’re very happy to help bring them into the middle of the town every Friday, making them more accessible to those who find travelling to Follaton House difficult.  Hopefully more people will get the help they need”.


All information and advice given by Citizens Advice South Hams is free, independent, impartial and confidential.  Advice is also quality assured and meets the Advice Quality Standard (AQS), all debt advice is regulated by the Financial Conduct Authority.

The Caring Town Information Exchange is a free, sign-posting service that connects local people with the support they need.  Opening Times are from 10.30am – 2.30pm each Monday, Tuesday, Thursday, Friday and Saturday.  They encourage you to drop in and have a chat at the Mansion, 36 Fore Street or call them on 01803 864450.


They are a very friendly and helpful team in Totnes, I got results the next day on something I have been trying to sort out for half a year.

Sarah – December 2023

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