Volunteer with us

Volunteers are the heart of Citizens Advice South Hams, giving quality advice and support to thousands of clients each year. We couldn’t do what we do without them.

We recruit and train new volunteers several times a year (typically starting in January, April and September every year) and have all sorts of roles available. We try to make volunteering rewarding and enjoyable for everyone, developing your skills and supporting you as you learn. We encourage volunteers from a wide range of backgrounds to get involved.

You can read our volunteering FAQ’s, or even take our quiz to find out which of our roles might be best for you. Some of our volunteers are client-facing and directly involved in giving advice, and some support our work in other ways. Some advisers do triage, some are generalists covering all areas, and some develop their skills in a specialist area, like benefit appeals or debt advice. Find out more about what our volunteers do, the different volunteer roles available, or watch our YouTube video for more information.

South Hams Citizens Advice needs you and there are lots of ways to get involved.

These people* have volunteered with Citizens Advice – could you?
• Carly was a graduate student, she wanted to gain experience prior to a Masters in Law
• Angela is a young Mum – her youngest child has just started school and she feels that volunteering will improve her chances of finding work as well as contributing to the community she lives in
• Rob has recently retired – he wants to share some of his skills and get involved in the local community
• Petra is new to the area – she wants to understand the area she lives in and its challenges, and meet new people

* names have been changed for reasons of confidentiality

If you’re interested in becoming part of our fantastic team, please email: reception@southhamscab.org.uk.

Giving advice

Volunteers who give advice to our clients are at the heart of our service and we could not manage without them. Our volunteers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database.

Volunteers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with Citizens Advice.

You don’t need specific qualifications or experience to train for the role. You’ll need:

• an ability to understand complex information
• be polite and good at listening
• to be familiar with using keyboard skills and searching the internet
• to be able to input data accurately
• a good level of literacy and numeracy
• to be open minded and not judge clients
• to enjoy helping people.

Research and Campaigns

The stories our clients tell us make us aware of the problems faced by people in our community and all over the UK.

Citizens Advice collects evidence of clients’ problems and uses this to campaign for changes in national and local policies and services. We have a key role in speaking up for clients, raising issues brought to us, contributing to public debate and informing legislation.

Our research and campaign work covers a huge range of issues including consumer, debt, housing, benefits, immigration, employment, legal matters and health. We work with policy makers, regulators, MPs, Assembly Members and service providers.

Find out more about our campaigns and how you can help make society fairer here. If you’re interesting in joining our Research and Campaigns team, please email: socialpolicy@southhamscab.org.uk.


South Hams Citizens Advice is a local charity and we rely on fundraising to keep our service running. We’re looking for volunteers to help us with fundraising and events. For us, every penny counts. If you think you’re able to give us a small amount of your time and could help us with fundraising please get in touch. No experience necessary!


We are always open to anyone with strategic vision, independent judgement and a willingness to give time and commitment to joining our board as a trustee. We are particularly looking for someone with marketing and fundraising experience.

The post of trustee is unpaid but will provide you a great deal of experience and satisfaction. All reasonable expenses are reimbursed. We are particularly keen to achieve a more diverse board of trustees and welcome applications from all sections of the community.

For more information or an informal discussion on the role of trustee, please contact trustees@southhamscab.org.uk. You can find out more about what trustees do on the website of our national organisation here.

What happens next?

If you are interested in becoming a volunteer we will invite you to our office where you can have a look around, meet some of the staff and volunteers and have a chat about what we do and what you would like to do. It really is as simple as that!

Volunteering Positions

We can’t do it without you!

Find Volunteering Positions

What our volunteers have to say

“Thank you for all the training I received. When I first started volunteering I was very nervous, but received great support. It improved my self-confidence no end, especially as I’d been out of a formal working environment for 12 years. Being in the team has been great.”Richard, Volunteer
“I like encouraging people to feel that they can speak about their problems. It’s very rewarding to know you have the skills to help someone who might be at their lowest point, and to move their situation forwards so they can start to see the light again.”Jill, Volunteer
“I get a buzz out of volunteering for Citizens Advice because I know the work we do makes a real difference. Volunteering has given me an opportunity to gain a wider social knowledge and valuable people skills. ”Elaine, Volunteer
“I volunteered to give, but realised I actually gained.”Steve, Volunteer

How volunteering with us benefits you

• A chance to learn new skills; free training will be provided, as well as ongoing training opportunities available to you throughout your time with us.
• It is an opportunity to network and meet new people
• Enhanced employability skills
• That feel good factor when you help people stand up against and assist with unfairness and injustice.
• Broaden your outlook on life through dealing with social issues that you would not otherwise come across
• Free travel expenses – we will reimburse you
• The ability to help others and give back to your community
Find Volunteering Positions