Post title: Volunteer Receptioist
Salary: N/A – Expenses paid
Location: Based at Totnes, Kingsbridge or Ivybridge office
Report to: Advice Services Manager
Citizens Advice South Hams are pleased to be recruiting Receptionists to assist in the essential running of the charity.
Purpose of the role
This is a great opportunity for someone who enjoys and is confident meeting members of the public.
To welcome clients to our main office at Follaton House in Totnes and/or at our outreach in Kingsbridge, Dartmouth and Ivybridge. To provide information and ensure they are dealt with according to Citizens Advice South Hams systems.
To enable smooth running of client appointments, working closely with other volunteers and members of staff.
Responsibilities and Duties
Main duties and responsibilities may include:
Welcome clients coming into the Citizens Advice South Hams reception and waiting area.
Explain waiting times and procedures to clients.
Provide information about Citizens Advice and other advice services to clients from a diverse range of backgrounds and cultures.
Work collaboratively with other colleagues involved in the advice work process.
Provide a service that is based on sensitivity and respect for clients.
Maintain confidentiality about clients and their contact with the bureau.
Consult the gateway / advice session supervisor appropriately.
Work within agreed bureau systems and procedures.
Answer the telephone and refer calls or take messages.
Process client information collected at the reception helpdesk.
Liaise with advice staff regarding support for individual clients.
Maintain stocks of stationery, leaflets and posters, and order from suppliers.
Maintain online and other electronic appointment diaries.
Update public information materials and information.
Use IT for record keeping.
Research and campaigns
Assist with research and campaigns work by providing information about clients’ circumstances through the appropriate channel.
Qualifications and Skills
Personal skills and qualities that a reception worker needs:
Friendliness and approachability.
Commitment to the Aims and Principles of the CAB service including the service’s equality and diversity policies.
An understanding of discrimination or the willingness to learn about it.
Excellent verbal communication skills including telephone skills.
Good numeracy and literacy skills.
Ability to access relevant signposting information including electronic and written materials.
Ability to implement administrative policies and procedures in a busy work environment.
Good IT skills, including Word, email and internet.
Flexibility and willingness to work as part of a team.
Awareness of the potential needs of, and demands placed on, vulnerable clients
For more details and an application pack please click here: firstname.lastname@example.org