Privacy and Cookies
Citizens Advice is committed to safeguarding your privacy, while providing a high quality of service. Citizens Advice will treat your personal information as confidential and your details will not be given or sold to anyone.
We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.
Privacy Policies
Please click on the links below to view our Privacy Policies
Cookies
We use cookies* to:
Track aspects of user visits, including the length of a user’s visit, their browser and geographic location.
| Cookie Name | Cookie Category | Description | Duration |
| wordpress_ | 2 | WordPress cookie for a logged in user. | session |
| wordpress_logged_in_ | 2 | WordPress cookie for a logged in user | session |
| wordpress_test_ | 2 | WordPress cookie for a logged in user | session |
| wordpress_test_cookie | 2 | WordPress test cookie | session |
| wp-settings- | 1 | WordPress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. | 1 year |
| wp-settings-time- | 2 | WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. | 1 year |
| PHPSESSID | 1 | To identify your unique session on the website | session |
| SESS | 1 | To ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered. | session |
*cookie – a bit of information kept on a user’s computer.
How you can manage or delete cookies
If you don’t want to receive cookies, you can change settings in your web browser so that your browser tells you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.
If you wish to restrict or block web browser cookies, the Help function within your browser should tell you how. Alternatively, these sites can provide more information on how to do this:
www.allaboutcookies.org
www.aboutcookies.org
Your Personal Information
When you provide Citizens Advice with personal information, for example, when using the enquiry form, we take steps to ensure that your information is treated securely.
Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.
