Advice Via Video
Advice via Video enables you to speak to an advisor just like being face-to-face.
It's simple, convenient and as easy as making a phone call.
You can access our services from wherever you are. All you need is your device and an internet connection.
Instead of travelling to an office, you enter our online waiting area. The advice service is notified when you arrive, and your adviser will join you when ready.
- There is no need to create an account.
- No information you enter is stored.
Open Monday to Friday
10am – 1pm, 2pm – 3.30pm
What do I need to make a video call?
A good connection to the internet. If you can watch a video online (e.g. YouTube) you can make a video call.
A private, well-lit area where you will not be disturbed during the consultation.
Web-camera, speakers and microphone already built into laptops or mobile devices.
One of these:
- Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone.
- Safari web browser on an Apple iMac, MacBook, iPad, or iPhone.
Is Advice Via Video secure?
Video calls are secure; your privacy is protected. You have your own private video room that only authorised advisers can enter.
How much internet data will I use? You don’t use any data while waiting for a adviser to join you. A video call uses a similar amount of data to Skype® or FaceTime®.
How much does a video call cost? The video call is free (except for your internet usage).