Clearing up confusing pension jargon

Janie Moor News

“Flexi-access drawdown”, “open market option” and “safeguarded benefits” are some of the many pension terms confusing consumers, putting them at risk of missing out on the best pension options, according to Citizens Advice South Hams.   The leading local advice charity, which hosts face to face Pension Wise appointments in Totnes, says people would find it easier to understand their …

Winter Will-writing Offer

Janie Moor News

Research suggests that nearly 60% of us have never got round to preparing a valid will.  This new year why  not seize the opportunity to do so now?  Citizens Advice South Hams announces a new partnership with SWLaw Solicitors, Ivybridge, who can prepare a simple Will for free during January and February 2016 in return for a donation to Citizens Advice South Hams. …

Citizens Advice wins Charity of the Year 2015

Chris Read News

South Hams Citizens Advice is hoping to raise its profile locally and add new services on the back of its parent organisation winning a top national award. Citizens Advice, the UK’s biggest provider of advice, has been named Charity of the Year for organisations with annual income over £10m, ahead of The Samaritans. It was cited for the huge positive …

Adviceline Volunteers

Guy Collins Volunteering Roles

About the Role: Adviceline is Devon’s route to Citizens Advice services over the phone. The line puts members of the public in touch with trained assessors who help work out the best way to resolve a huge variety of problems. Adviceline assessors ask the right questions to make decisions about the most appropriate course of action. This might involve providing …

Citizens Advice South Hams News

I heard about Universal Credit, but am not sure what it is. Can you help?

Guy Collins News

Universal Credit is a new benefit that is being introduced for people of working age. It’s a means-tested benefit so the amount you receive depends on how much income and capital you’ve got, things like savings and some kinds of property.  You don’t have to be out of work to get it. You may be able to get it if …

Citizens Advice Celebrates Energy Week

Guy Collins News

More than 25 local families are in line to save £150 or more on their annual energy bills following free information sessions with Citizens Advice South Hams. The charity was out and about in the community distributing goody bags and information to more than 100 people for Big Energy Saving Week, a national campaign to help people cut their fuel …

South Hams Citizens Advice day out at Sharpham

Sharpham Day Out

Guy Collins News

Our volunteers are such great people and work so hard to help our clients we wanted to do something special to say a huge ‘Thank You’. We also wanted to make our volunteer and staff meeting a bit different this time so combining work and fun we held our quarterly meeting At Sharpham House – what a great venue to run a meeting.  …

Apprentice Success Story

Guy Collins News

This year we have, for the first time, recruited three apprentices. The apprenticeship is for 1 year working in our offices in Totnes. Each young person will, at the end of their year, receive an NVQ in Customer Service awarded through South Devon College. The scheme has been so successful that each apprentice has been offered work, two of them within Citizens Advice. …

How the web chat and email pilot is helping our clients

Guy Collins News

The web chat and email project was launched in February 2015 and since then over 80 local Citizens Advice have joined, ourselves included. Between us we have answered over 25,000 web chats and over 3,000 emails, as well as offering specialist advice on several areas including benefits, immigration and employment. This has been a great success and on surveying clients 80% said they …